Services and Tech Stack
Complex development services and technologies that help us create great solutions for your project.
Serviсes
Tech Stack
Cloud AI PBX
Coming soon
Cloud AI Contact Center
Coming soon
What We Offer
Automated customer service
Automate answers to common consumer questions to reduce the need for human operators. Our voicebot responds to customer requests in seconds, reducing wait times and improving customer satisfaction.
Reduced call center costs
Instead of using a regular call center, route calls to our platform. It will help you save down on related costs.
Efficient outbound calls
Get through to your customers using automated outbound calling and voicemail detection.
24/7 customer support
With the help of our AI Voice Bot, you can provide 24/7 assistance without the need for agents. This ensures your customers receive timely support wherever and whenever they contact you.
Integration with other systems
Integrate the bot with your existing systems without programmers.
Intelligent boost for your PBX
Integrate our voice bot into your current PBX to improve, automate, and streamline your services.
Increased operational efficiency
Reduce the workload on your team by automating routine tasks.
Multiple language support
Work with a diverse customer base with this feature. Our voice bot’s capability to communicate in over 100 languages allows you to reach and support customers from various linguistic backgrounds.
AI Voice Bot Leaves These Challenges Behind
High costs for handling customer inquiries
Agents’ work and manual handling of customer inquiries require higher operating expenditures.
Long processing times
Customer service is less efficient and of worse quality when it takes longer to process inquiries.
Need for personalized service
Customers demand a personalized approach, but individualizing interactions under heavy demand is difficult, though.
Requirement for 24/7 support
Providing around-the-clock customer service is difficult and expensive to maintain a steady support staff.
Issues with outbound calling
Manual outbound call handling puts agents at great expense and reduces productivity because calls can end up in voicemail.
Outdated PBX systems
Such systems limit the implementation of new tools, as many business processes are tied to them, making their replacement difficult.
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How Can You Benefit from Our AI Voicebot?
Increasing agent productivity
Increase in client retention rates
Reduced call center costs
Data security and privacy
Reduced times for handling inquiries
Higher customer satisfaction
AI-driven contact center transformation
Increased efficiency and response rate
Actionable insights from customer interactions
Check Out What's Inside
Conversational flow builder
Knowledge base responses
Visual data analysis
Ready-made templates
Process Thousands of Calls Daily
Our product has a microservice architecture. It enables rapid deployment of new features and seamless system operation.
Advanced speech technology
We integrate modern speech synthesis and recognition technologies from Deepgram, Yandex, and Google, supporting over 100 languages for global accessibility.
AI integration within 7 days
Our system integrates with the top AI models:
OpenAI's GPT
Anthropic's Claude
Google's Gemini
Groq
API integrations within just 14 days
We provide a smooth connection with any API system, including internal ones, in as little as 14 days.
Messenger integration within 21 days
Our solution supports integration with any messaging platform within 21 days. More customer reach and omnichannel interaction are made possible by it.
Rapid technology adoption
When you work with byVoice, new technologies are adopted quickly. ChatGPT, launched in December 2022, was integrated into our platform by February 2023.
No-code editor
Create and modify your voicebot's workflows by yourself. Its user-friendly interface streamlines the procedure and enables quick modifications and the introduction of fresh dialogue situations.
Automatic dialer
Because it automates phone operations, the integrated automatic dialer simplifies outbound communication. This feature ensures efficient outreach by detecting voicemail and virtual assistants, increasing the overall productivity.
Spam detector
Protect your customers from annoying spam by filtering out unwanted and harmful calls using advanced answer recognition and dialog management systems.
Support of text channels
Our system allows text channels like emails, chats, and SMS in addition to audio conversations. Flexibility and thorough coverage are guaranteed for customer interactions with this multichannel strategy.
What Оur Clients Say
byVoice Reviews
5.0
Powered by
Project Manager, PracticeWeb
byVoice's trustworthiness and awareness of the client's needs were hallmarks of their work.
5.0
Board of Directors, TERRAKOM d.o.o.
"byVoice leverages the latest technologies and industry best practices to deliver cutting-edge solutions."
5.0
CEO, Aldi Talk
"They've exhibited a clear focus on timeliness, consistent communication, adaptability, and collaborative teamwork."
5.0
Director of E-Commerce, The Tool Nut
"The team was both extremely adaptable and well-organized."
5.0
Director, Fidelity Investments
"Their communication was outstanding, and there were no unexpected costs."
5.0
Business Representative, Mid-America Carpenters Regional Council
“They took the time to obtain the inputs, which is why their outputs are flawless.”
5.0
Head of Human Resources & Organizational Development, Roche
"Their quickness and comprehension of our goals were quite remarkable."
5.0
Our AI Voice Bot seamlessly integrates with cloud and on-premise PBX systems, as well as with leading CPaaS:
Our Customers’ Success Stories
The Voice Bot was integrated by our team with the IVR system of our customer - Cloud PBX provider. It simplified the following:
Data exchange between the IVR and external systems such as CRM/ERP
Route calls
Service automation
16%
Increase in market share
300%
Income growth rate
1.5x
Faster time to launch
20%
Increase in customer retention rate
Results:
Our Voice Bot Helped the Customer to Streamline Employee Engagement
We assisted a retail recruitment company with integrating AI Voice Bot and its HRM system.
Through voicemail answer processing and bot-assisted first interviews, it assisted in automating applicant interactions.
50%
Reduction in Manual Workload
3x
More Appointments Scheduled
40%
Decrease in Missed Interactions
25%
Reduction in Human Error
Results:
Why Businesses Choose Our AI Voice Bot
100+ languages in which you can talk to your customers
It doesn’t need day-offs and sick leaves
Thousands successful connections per second
Any integration for just a few weeks
Businesses that don’t use voicebots spend 30% more on customer services
FAQ
Your requirements will determine the cost. We offer three usage models:
1. Software solution.
If you need the Voicebot as an IT product, various subscription plans are available for you. The choice depends on the call volume you process daily. Contact our experts to calculate the cost.
2. White label solution.
3. Software component.
You don't necessarily need Twilio. We offer a scalable, no-code alternative. It provides robust functionality without the need for extensive coding or high costs. You can also use our platform and your current phone number connected to Twilio for calls and text messages.
No, you shouldn’t. Your employees can continue using your existing PBX system. The automation will be deployed through our platform.
This service does not require a number change; the client will keep their existing number.
Yes, you can automate up to 90% of your calls with our AI Voice Bot. Involving agents only when necessary reduces the need for standard call center services.
Indeed, a white-label solution is one of the usage models for AI Voice Bots. It can be rebranded and sold under your own brand.
IVR systems don't understand natural human language. They rely on a menu system. AI voicebots can comprehend natural language, that's why they are able to handle complex conversations. They are therefore the most appropriate for tailored consumer interactions.
Sure, taking into account your unique demands, goals for your organization, and problems, our knowledgeable staff will help deploy the bot.
Yes, we have partnership programs in place. You can integrate our solution into your system and resell it to your clients.
Yes, byVoice offers partnership programs for companies, providing automation and digitalization services. For more detail, please contact the byVoice experts.
Routing Scenarios
This service doesn't require a number change, the clients can keep their existing numbers.
Direct routing via our/your provider
In this connection option, you can receive calls using your existing number or purchase a number on our platform. The advantage of this option is that all you need is a number. You use the platform to automate all interactions with clients and can also take advantage of all cloud PBX features including IVR, call recording, summarization and scoring. Your provider must support call forwarding via the SIP protocol, commonly referred to as SIP trunking.
Routing through your PBX
Here all calls are directed to your number, and the calls are processed by your cloud or on-premise PBX. In your PBX settings, you configure the rules for when a call should be forwarded to the external platform. This can be a rule in the IVR menu, or you can configure user settings by specifying a SIP number created on the platform as their number. A plus of this solution is that you use the platform only for the necessary automation, allowing you to integrate it flexibly without changing your established call handling workflows. The platform can return the call to your PBX using the call transfer function. To implement this option, your PBX must support SIP protocol connectivity.
Routing through our platform
In this connection option, all calls are directed to your number, but they are initially processed by our platform. The portion of calls that requires operator assistance is forwarded to your cloud or on-premise PBX. The convenience of this solution is that you use your PBX only for internal and outgoing calls, allowing you to use relatively simple PBX systems without worrying that your existing PBX is outdated. To implement this option, your provider and PBX must support SIP protocol connectivity.
Direct routing via our/your provider
In this connection option, you can receive calls using your existing number or purchase a number on our platform. The advantage of this option is that all you need is a number. You use the platform to automate all interactions with clients and can also take advantage of all cloud PBX features including IVR, call recording, summarization and scoring. Your provider must support call forwarding via the SIP protocol, commonly referred to as SIP trunking.
Routing through your PBX
Here all calls are directed to your number, and the calls are processed by your cloud or on-premise PBX. In your PBX settings, you configure the rules for when a call should be forwarded to the external platform. This can be a rule in the IVR menu, or you can configure user settings by specifying a SIP number created on the platform as their number. A plus of this solution is that you use the platform only for the necessary automation, allowing you to integrate it flexibly without changing your established call handling workflows. The platform can return the call to your PBX using the call transfer function. To implement this option, your PBX must support SIP protocol connectivity.
Routing through our platform
In this connection option, all calls are directed to your number, but they are initially processed by our platform. The portion of calls that requires operator assistance is forwarded to your cloud or on-premise PBX. The convenience of this solution is that you use your PBX only for internal and outgoing calls, allowing you to use relatively simple PBX systems without worrying that your existing PBX is outdated. To implement this option, your provider and PBX must support SIP protocol connectivity.