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Services and Tech Stack
Complex development services and technologies that help us create great solutions for your project.
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Tech Stack
Cloud AI PBX
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Cloud AI Contact Center
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Statistics Show that 80% of Calls Go to Voicemail. But not with Our AMD Tool
Save agent’s time
If AMD identifies an answering machine, it terminates the call, saving the agent's time.
Boost productivity
Due to the time saved, the agents can handle more calls within the same amount of time.
Enhance customer experience
Agents provide clients with critical information faster by avoiding interactions with answering machines.
Increase conversion rates
More real conversations with customers lead to more sales or successful interactions.
Gain data insights
AMD helps collect and analyze data on call outcomes to improve processes and strategies.
Save costs
By cutting down on the amount of time spent on pointless calls, you can save operating costs.
Why and When Business Needs Answering Machine Detection
Every call is a business opportunity. That is why the optimal scenario is considered to be the one in which the agent gets through to the client. Because when an IVR, voicemail, or voice assistant answers the call, it is just a wasted time.
An AMD tool will be helpful in the following use cases:
Optimizing scaling outbound campaigns
Voicemail systems and live contacts can be easily distinguished with the aid of answering machine detection. In doing so, the overall ROI is raised.
Enhancing high-volume, low-interaction voicemail campaigns
For campaigns focused on spreading information. It guarantees that the message is delivered to a live person. In case when no one answers, a standardized voicemail message is left.
Maximizing the overall efficiency of call campaigns
Quick distinguishing between live answers and answering machines enables companies to cut down on lost time, simplify their call procedures, and concentrate their efforts on fruitful interactions.
Latest AI Technologies for Your Business Benefit
The most recent AI technologies are also included in our AMD tool to improve solution performance.
Self-learning system
Our AMD tool continuously learns from new data. This enables the solution to adjust to new patterns and continue to be effective over time.
Voice recognition and classification
It has 99% accuracy in distinguishing between robots and humans. Even when pre-recorded phrases are played.
Automated call handling
Our AMD system controls the call flow. It retries calls, transfers them to an agent, or leaves a message.
Advanced analytical and reporting capabilities
AMD examines calls that have been processed and offers comprehensive reporting, which includes the quantity of answers that are identified as automated systems, answering machines, and people.
Machine learning-based pattern recognition
The solution learns from previous call data to identify patterns and improve the accuracy of detection. This facilitates adjusting to various answering machine kinds and developing voice technologies.
What Makes Our AMD Tool Different
Let's take a closer look at how the byVoice AMD solution can help your company compared to other tools of a similar kind.
byVoice AMD tool
Other AMD tools
Accuracy and adaptability
It ensures great detection accuracy regardless of the signal kind, carrier, or call quality.
Non-standard signals are not recognizable by many systems. It results in decreased detection accuracy.
Speech recognition
You can avoid installing and/or integrating third-party solutions because our system comes with its own voice recognition technology.
Many other tools use voice recognition software from other sources. Their installation and integration fees are extra for this.
Stream recognition
Between a human and a robot, our system can tell the difference. It is possible due to complex analysis of the sound stream.
Other systems may lack sophisticated analysis. For these kinds of tools, automatic responses and human voices are identical.
Speed
We guarantee prompt delivery of critical calls while lowering the quantity of false positives.
Certain solutions might not handle critical calls well. False positive rates rise and processing times get slower as a result.
Customization
The operating parameters of the system can be quickly and easily changed with the tools included in our no-code platform. Even users without technical education can easily work with it.
Many other platforms have little choices for customization and necessitate technical know-how to make changes.
Integration with other systems and services
We guarantee smooth interaction of our AMD tool with your IT system.
Other systems frequently include intricate and drawn-out integration procedures.
Performance under high load
The platform processes 1 million calls daily. It is designed to operate under high-load conditions, ensuring stable and efficient operation.
Some platforms are not optimized for high load conditions, leading to performance issues and instability during intensive use.
How It Works
Below, you will find various integration scenarios between our AMD tool and your systems.
Scenario 1: As part of our outbound calling solution*
Upload subscriber numbers through the personal account or API
Dial subscribers using technology that filters out answering machines
Establish a connection with an agent or launch a voicebot scenario
*Connection channels to the client's carriers configured on the platform are used.
Scenario 2: Our solution + your outbound calling system*
Your system dials subscribers. The number on our platform is indicated as the agent number.
Audio stream analysis is performed using our technology.
If a person answers — the call is connected to the agent.
If an answering machine is detected — the call is either terminated or redirected.
*Connection channels to the client's telecom operators configured on the platform are used.
Why byVoice
Up to 99% accuracy
Make great precision with our cutting-edge technologies.
Adaptability
Adapt to various signal kinds, call characteristics, and standards.
Cost savings
Remove the necessity for voice recognition software from a third party.
Precise call processing
Gain from precise call handling and a minimal false positive rate.
System learning and adaptation
Work with the system that stays effective over time.
Quick adjustments
Easily modify system parameters using our no-code editor.
Scalability
Process any number of calls you require.
Detailed analysis and reporting
Gain valuable insights into your operations.
What is Under the Hood of Our AMD Solution
To ensure answering machine detection accuracy, our AMD tool includes that it can operate autonomously or as a single system.
Standard tone signal detector
Response to standard tone signals that are activated when an answering machine or voicemail is triggered.
Non-standard tone signal detector
Response to frequencies that differ from the standard and distorted signals. Custom parameters can be specified.
Response recognition system
Speech recognition system. Optimized for working with answering machines, IVR, voice robots, and assistants.
Identification of prerecorded audio fragments.
Dialogue management system
No-code editor for creating scenarios to identify answering machines.
Configuration of dialogs with voice assistants.
Statistics on processed calls.
The combination of the components that make up the system determines how efficient it is. Also, it offers flexible management of detection scenarios.
Explore More About Our Solutions
Boost your business capabilities and stand out with the byVoice chatbot and voicebot builder
Reduce operational costs and improve customer experience and loyalty with byVoice AI Voice Bot
What Оur Clients Say
byVoice Reviews
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Project Manager, PracticeWeb
byVoice's trustworthiness and awareness of the client's needs were hallmarks of their work.
5.0
Board of Directors, TERRAKOM d.o.o.
"byVoice leverages the latest technologies and industry best practices to deliver cutting-edge solutions."
5.0
CEO, Aldi Talk
"They've exhibited a clear focus on timeliness, consistent communication, adaptability, and collaborative teamwork."
5.0
Director of E-Commerce, The Tool Nut
"The team was both extremely adaptable and well-organized."
5.0
Director, Fidelity Investments
"Their communication was outstanding, and there were no unexpected costs."
5.0
Business Representative, Mid-America Carpenters Regional Council
“They took the time to obtain the inputs, which is why their outputs are flawless.”
5.0
Head of Human Resources & Organizational Development, Roche
"Their quickness and comprehension of our goals were quite remarkable."
5.0
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