Services and Tech Stack
Complex development services and technologies that help us create great solutions for your project.
Serviсes
Tech Stack
Cloud AI PBX
Coming soon
Cloud AI Contact Center
Coming soon
Why Joining Now is a Smart Move
AI is an integral part of modern, advanced white-label communications software for now. The market for AI is set to grow quickly, rising from USD 10.08 billion in 2022 to an impressive USD 86.42 billion by 2032. The value and use of AI are growing, as shown by this change.
Expected to reach USD 86.42 billion
by 2032 from USD 10.08 billion in 2022.
Projected to grow at a CAGR of 23.9%
during 2022-2032.
Forrester and Deloitte say
White-label UCaaS with AI solutions are being used by a lot of businesses to improve their processes and contacts with customers. Businesses using AI for customer communication report a 15-20% increase in customer satisfaction.
63% of companies plan to increase AI investments in the next two years to improve service and competitiveness. Some businesses might get left behind if they don't use new technologies.
Aspects to Consider While Choosing a White-Label AI Software
Lack of necessary features
Standard solutions often don’t quite deliver the specific features and functionalities your customers are hoping for.
Challenging scalability
Some white-label telecom solutions require significant effort to scale up or do not even provide such an opportunity.
Poor competitiveness
Without advanced features, companies really struggle to stand out in today’s crowded market.
Mismatch with specific business processes
Many IT products offer only general-purpose tool sets, which may not comply with the company’s specific requirements.
Development from scratch
If API solutions aren’t enough for addressing issues, it results in development from scratch that requires additional resources.
High costs
Platforms like Twilio and Telnyx give flexibility along with low-level APIs, so developing custom features can be quite pricey.
High costs
Platforms like Twilio and Telnyx give flexibility along with low-level APIs, so developing custom features can be quite pricey.
Development from scratch
If API solutions aren’t enough for addressing issues, it results in development from scratch that requires additional resources.
Mismatch with specific business processes
Many IT products offer only general-purpose tool sets, which may not comply with the company’s specific requirements.
Poor competitiveness
Without advanced features, companies really struggle to stand out in today’s crowded market.
Challenging scalability
Some white-label telecom solutions require significant effort to scale up or do not even provide such an opportunity.
Lack of necessary features
Standard solutions often don’t quite deliver the specific features and functionalities your customers are hoping for.
Calls
Manage your calls using AI, including IVR systems, voice assistants, notifications, and personalized campaigns.
Example
A customer calls the contact center, and the system identifies the reason for the call. If the customer has an order, it provides its status. If not, it prompts for clarification and then either shares relevant information or connects the caller to the appropriate specialist.
Chatbots
Reduce wait times and increase customer satisfaction with automated assistants available to your customers 24/7.
Example
When a customer encounters an issue and contacts support chat, the bot asks questions to identify the problem and suggests solutions based on their responses. For more complex issues, the bot connects the customer with the support.
SMS
Send automated reminders, marketing messages, and notifications to stay connected with customers.
Example
After a customer books a doctor's appointment, the system automatically sends an SMS confirmation. The customer can then confirm or cancel the appointment directly through the same message thread.
Digital services
Seamlessly integrate the platform with your systems via APIs, enabling automated data exchange.
Example
The platform processes events, such as registrations and purchases, and transfers the data to your CRM system. This automation approach streamlines the updating of customer information and allows for more personalized offers.
4 Ways Our Platform Automates Processes
What Our White-Label Communication System Offers
High-quality voice recognition
Utilize multiple S2T, TTS, and LLM engines to achieve high-quality voice recognition and enhanced speech analytics.
AI-driven automation
Enable your clients to manage inquiries effectively, streamline customer interactions, and deliver fast responses.
Multilingual and omnichannel support
Help your clients reach a wider audience by enabling communication in multiple languages and engaging a diverse range of users.
Fully customizable
Easily tailor the platform to suit your specific needs or those of your clients, making it a perfect fit for your unique processes.
Seamless LLM integration
Expand your offering with white-label AI chatbot interactions by allowing for more natural and engaging conversations.
Telephony channel support
Allow your clients to connect external phone lines via the SIP protocol for enhanced telephony capabilities, including SIP telephony and routing.
Cloud PBX functions
Discover our extensive cloud PBX capabilities to keep your communication reliable and adaptable even under high load.
No-code communication flow design
Design and fine-tune customer interaction flows. Your clients can build advanced workflows and easily scale them without coding.
Products Built on the Platform
Our white-label communication solution is more than just slapping on a new logo; it offers functional customization to create effective customer experiences. Imagine that our platform’s components are Lego blocks — go beyond and build the system your clients need.
Cloud PBX
Voicebot platform
Chatbot platform
Automated dialing and SMS system
Everything Your Customers Need for Enhanced Performance
Voice services
Text services
No-code
API integrations
AI features
Conversational Interactive Voice Response (IVR)
Flexible call routing
Call recording and processing
Call summaries and conflict detection
Call evaluation based on various criteria
Automatic dialer
Rapid call transfer
NLP/NLU and LLM technologies
Support for both text messages
and media filesMessage scheduler and dynamic
dialog configurationAutomatic routing
Request processing and responses
based on knowledge baseIntegration with multiple messengers and SMS providers (Twilio, Telegram, WhatsApp, etc.)
Scenarios development without programming
Advanced workflow automation
Test calls and log monitoring for error prevention
Script export and version control
Integration with Google Sheets and HTTP APIs
Add a New Source of Income with an AI-Driven White-Label UCaaS product
Cost-effective customization
Tailor solutions to your brand without significant investments in development.
Continuous updates
Access new features and updates when they’re released.
Expand market reach
Reach new markets and customer groups with a solution that showcases your brand.
Service integration
Integrate new services into your platform without any hassle.
Customizable plans
Create your own plans tailored to your needs, allowing flexibility in pricing and features.
Quick deployment
Rapidly implement the platform with minimal setup time required.
Quick deployment
Rapidly implement the platform with minimal setup time required.
Customizable plans
Create your own plans tailored to your needs, allowing flexibility in pricing and features.
Service integration
Integrate new services into your platform without any hassle.
Expand market reach
Reach new markets and customer groups with a solution that showcases your brand.
Continuous updates
Access new features and updates when they’re released.
Cost-effective customization
Tailor solutions to your brand without significant investments in development.
APIs Our Platform Offers
Public API
Integrate applications for:
Internal API
Integrate platform capabilities into custom products for unique business needs
Enable seamless feature integration within the scenario editor by interacting with microservices through a RabbitMQ-based API
6 Use Cases for Our White-Label Telecom Software
Ease high agent workloads
Your clients can have basic inquiries handled automatically by utilizing byVoice's intelligent IVR and automated call routing. This makes the process easier for everyone by relieving pressure on the employees and cutting down on consumer wait times.
Improve outgoing sales calls
To boost sales, your client needs effective outbound calling strategies. With byVoice’s automatic dialing system and smart call routing, your clients can elevate their outbound campaigns. This means better conversion rates and a smoother path to achieving their sales goals.
Reduce spam calls
Frequent spam calls can really hinder productivity for any team. With the by Voice platform, unwanted calls are filtered out by recognizing real conversations versus spam. This means important calls will always get through, while keeping distractions to a minimum.
Flexible customization options
A solution with poor flexibility can be frustrating for businesses. Our no-code platform provides your client with the tools to personalize their system easily. They can quickly adjust settings to meet their needs, creating a more user-friendly experience.
Scale up communication
As companies grow, their communication systems must grow, to. byVoice delivers a white-label cloud PBX system designed to scale easily as call and message volumes increase. This allows your client to process growing demands without any hassle.
Innovate the IVR System
With byVoice, your clients can easily modernize their IVR without programming skills. Our platform seamlessly integrates with the systems they already use, making processes more efficient. This allows your customers to focus on delivering great service to their clients.
Why Organizations Choose Our White-Label Cloud Services
Regular functionality boosts, driven by the easy integration of AI components
Integration with the partner's number purchase API in 2 weeks and activation within your account
Designed to adapt to your business needs and the changing market
A dedicated team at your service if you decide to develop your own solution
Ability to modernize the platform as you wish
Quicker market launch enabled by fast implementation
New revenue streams from an expanded offering package
No need for development from scratch
Requirement analysis
Our team carefully examines your situation to understand and document your distinct SLA needs and requirements.
Contract signing and product delivery
We wrap up the contractual agreement to formalize our collaboration and get your product delivered.
Platform customization
Our experts personalize the white-label telecom platform to match your brand and meet your requirements.
Testing
Our specialists take the time to perform thorough testing, ensuring that every feature and function runs smoothly and meets our high standards of quality.
Documentation and instructions
We create easy-to-follow documentation and user manuals to help your team get familiar with the platform’s features.
User interaction
The byVoice team engages with users to solve technical problems and provide training during their onboarding journey.
Ongoing support and updates
Our experts support you continuously based on our agreed SLA, and we consistently make improvements to the platform’s functionality and performance.
Requirement analysis
Our team carefully examines your situation to understand and document your distinct SLA needs and requirements.
Contract signing and product delivery
We wrap up the contractual agreement to formalize our collaboration and get your product delivered.
Platform customization
Our experts personalize the white-label telecom platform to match your brand and meet your requirements.
Testing
Our specialists take the time to perform thorough testing, ensuring that every feature and function runs smoothly and meets our high standards of quality.
Documentation and instructions
We create easy-to-follow documentation and user manuals to help your team get familiar with the platform’s features.
User interaction
The byVoice team engages with users to solve technical problems and provide training during their onboarding journey.
Ongoing support and updates
Our experts support you continuously based on our agreed SLA, and we consistently make improvements to the platform’s functionality and performance.
Implementation and Support Roadmap
Explore More About Our Solutions
Boost your business capabilities and stand out with the byVoice chatbot and voicebot builder
Reduce operational costs and improve customer experience and loyalty with byVoice AI Voice Bot
Explore What Our Customers Already Achieved
Client
A leading global Cloud PBX provider. They are market leaders and provide businesses with excellent phone services.
Solution
We delivered a robust no-code voice and chatbot solution that seamlessly integrates a voice bot with our client’s standard IVR system and expands the client product line. It resulted in the following:
Challenges
Lack of crucial functionalities such as speech synthesis and recognition, integration with CRM systems, and self-service options
Custom integrations can’t be implemented without help from programmers
No automated customer services for text and voice channels
Routing Scenarios
This service doesn't require a number change, the clients can keep their existing numbers.
Direct routing via our/your provider
In this connection option, you can receive calls using your existing number or purchase a number on our platform. The advantage of this option is that all you need is a number. You use the platform to automate all interactions with clients and can also take advantage of all cloud PBX features including IVR, call recording, summarization and scoring. Your provider must support call forwarding via the SIP protocol, commonly referred to as SIP trunking.
Routing through your PBX
Here all calls are directed to your number, and the calls are processed by your cloud or on-premise PBX. In your PBX settings, you configure the rules for when a call should be forwarded to the external platform. This can be a rule in the IVR menu, or you can configure user settings by specifying a SIP number created on the platform as their number. A plus of this solution is that you use the platform only for the necessary automation, allowing you to integrate it flexibly without changing your established call handling workflows. The platform can return the call to your PBX using the call transfer function. To implement this option, your PBX must support SIP protocol connectivity.
Routing through our platform
In this connection option, all calls are directed to your number, but they are initially processed by our platform. The portion of calls that requires operator assistance is forwarded to your cloud or on-premise PBX. The convenience of this solution is that you use your PBX only for internal and outgoing calls, allowing you to use relatively simple PBX systems without worrying that your existing PBX is outdated. To implement this option, your provider and PBX must support SIP protocol connectivity.
Direct routing via our/your provider
In this connection option, you can receive calls using your existing number or purchase a number on our platform. The advantage of this option is that all you need is a number. You use the platform to automate all interactions with clients and can also take advantage of all cloud PBX features including IVR, call recording, summarization and scoring. Your provider must support call forwarding via the SIP protocol, commonly referred to as SIP trunking.
Routing through your PBX
Here all calls are directed to your number, and the calls are processed by your cloud or on-premise PBX. In your PBX settings, you configure the rules for when a call should be forwarded to the external platform. This can be a rule in the IVR menu, or you can configure user settings by specifying a SIP number created on the platform as their number. A plus of this solution is that you use the platform only for the necessary automation, allowing you to integrate it flexibly without changing your established call handling workflows. The platform can return the call to your PBX using the call transfer function. To implement this option, your PBX must support SIP protocol connectivity.
Routing through our platform
In this connection option, all calls are directed to your number, but they are initially processed by our platform. The portion of calls that requires operator assistance is forwarded to your cloud or on-premise PBX. The convenience of this solution is that you use your PBX only for internal and outgoing calls, allowing you to use relatively simple PBX systems without worrying that your existing PBX is outdated. To implement this option, your provider and PBX must support SIP protocol connectivity.